To access your online account simply sign in to the Mosaic website at https://joinmosaic.com with the email and password you created when you signed your loan agreement. But don’t worry, there’s a “forgot password” button if you were so excited about going solar you forgot to write it down.

Mosaic does not charge you a fee to cancel your loan. However, your Loan Agreement with Mosaic is separate from your Home Improvement Agreement with your installer/contractor. You would need to consult with your installer/contractor on any fees they may charge for canceling your agreement with them.

Once your loan has been processed, you can log into your account at joinmosaic.myaccountinfo.com to set up your online portal. Here you can make payments, set up Autopay and make adjustments as needed, make additional payments, and check the status of your payments.

If you are not set up on automatic payments through Mosaic, by signing up for automatic payments, your APR may be subject to a 0.25% reduction in rate. If you are set up on automatic payments through Mosaic, you are receiving the lowest rate available for your current loan.

Once your loan has been processed, you can log into your account at joinmosaic.myaccountinfo.com to set up your online portal. Your statements will be available there for you to review and print. If you are needing a copy of your loan documents, you can log into your document portal at hero.joinmosaic.com to view and print your documents.

You can pay off the loan amount at any point and you’ll only pay for the interest that has already accrued. Mosaic does not have any prepayment penalties.

You can log in to your online account 24 hours a day at joinmosaic.myaccountinfo.com to view your loan balance and/or schedule a payment for the date of your choosing. Here, you can also pull a payoff amount. If you need a payoff demand letter or a payoff amount for a specific date in the future, please email loanservicing@joinmosaic.com.

As with all other financial obligations in place when someone passes away, the loan obligation to Mosaic stays with the decedent’s estate and must be satisfied by the estate. The person responsible for satisfying these obligations is usually the executor or trustee of the estate. This person is identified in most wills and family trust agreements.

The first step is to provide Mosaic with a copy of the death certificate. Upon receipt, we will begin our probate process. This process usually consists of our making a claim for payment of the full outstanding loan balance from the trust. Once this is paid, we will release the security filing.