The policy states that a borrower may have up to two solar loans for two separate systems and up to one home improvement loan per borrower on title. The total of all loans for a given address must be within the maximum lending limit, which is determined for the borrower at the time of the credit decision. Maximum lending amount is subject to credit approval.

Details on each of our solar loan products are outlined on our Solar Financing webpage. If you have more specific questions, you can reach out to the Mosaic Partner Success Team.

A great starting point for more information is our Battery Storage webpage. Beyond that, the following can be financed with a “Battery Only” loan:

• Batteries to be connected to existing solar
• Batteries that serve to help homeowners make their homes more resilient
• Batteries + energy efficiency upgrades or improvements* necessary to install the batteries or increase home electrification such as EV charger installation, electric hot water heater, etc.

*Max 50% of the total loan amount. Not available for the CHOICE loan product.

If you have more specific batter questions, please reach out to the Mosaic Partner Success Team.

Details on each of our current products is outlined on our home improvement financing webpage. Note: Mosaic is undergoing restructuring to our home improvement financing options and we will have more product options in the future. Please stay tuned for updates! If you have more specific questions, you can reach out to the Mosaic Partner Success Team.

A copy of the participation agreement will be sent to the signer’s email after signing is complete. The most current participation agreement documents can be found here. The account signer can also find the record of their original agreement in their personal Docusign account.

You can find disbursement information by first checking the “Activity Log” in the “Portal Opportunity” page. Find the dates of the milestones associated with the disbursement, such as “Bill of Lading Approved” or “Installation Confirmed.” Then use the dates to search in the “Disbursements” page for that day. Click the orange text of the “Disbursed Amount” column to view the details of all transactions on that date.

“Change Orders” allow you to edit project details prior to funding. “Loan Adjustments” Allow you to change the loan amount after countersignature and prior to final completion.

In the portal, find the “Borrower Opportunity” page. Then click the “Create Changer Order” or “Create Loan Adjustment” button. An updated sales agreement and borrower signature of new loan documents will be required to complete the change.

For pre-funded projects, you can create a “Change Order” to modify the loan product to another qualifying product from the borrower’s original credit decision. If the project is already partially-funded, you will need to request cancellation and create a new opportunity. Cancellation fees and interest may apply.

Products can be managed in the Mosaic Portal under “Branches and Rates.” Click the orange pencil for the related branch and each product will show the associated APR and dealer fee. Check or uncheck the products you want activated, then scroll down and click “Submit” to save changes. Changes will not reflect on existing opportunities, but will be available on new applications moving forward.

Loan cancellation may be processed from the borrower opportunity page in the portal up until funding. Post-funded cancellation can be requested by calling the Mosaic Partner Success Team, though approval is not guaranteed. If cancellation is approved and the borrower has made any payments, they will be refunded by check approximately 10-15 business days after the cancellation is complete.

Explore our Portal Role Assignments Breakdown and please reach out to the Mosaic Partner Success Team with any further questions.

For loans without a promotional period, monthly payments start either three months after the loan is funded or 15 days after permission to operate (PTO) is confirmed, whichever comes first. For loans with a promotional period, the promotional period begins when the first disbursement is made to the installer or equipment distributor. The monthly payments start when the promotional period ends, if the loan was not paid off during the promotional period.

The E-SIGN Act is a law that ensures consent is provided by the client before digital lenders and finance companies can provide communications and conduct transactions electronically only. It is a consumer protection requirement.