We’re here to help.

Our support team is available to answer any questions you have.

Partner support

For all sustainable home solutions, and solar questions and needs:

Monday through Friday: 8:30 a.m. – 8 p.m. PT
Saturday: 8 a.m. – 4:30 p.m. PT
Sunday: Closed

For all existing customers' questions and needs:

Monday through Friday: 8:30 a.m. – 8 p.m. PT
Saturday: 8 a.m. – 4:30 p.m. PT
Sunday: Closed

For all payment-related questions:
loanservicing@joinmosaic.com

Refinancing your home?
refi@joinmosaic.com

Selling your home?
(855) 746-5551, Option 3
loanservicing@joinmosaic.com

For making payments:

Click here for the payment portal.

Or submit payment by mail.

U.S. Mail:
Mosaic
P.O. Box 78080
Phoenix, AZ 85062-8080

Overnight:
Mosaic
4343 N. Scottsdale Rd., Ste. 270
Scottsdale, AZ 85251

601 12th Street, Suite 325
Oakland CA 94607