We’re here to help.
Our support team is available to answer any questions you have.
Partner support
For all sustainable home solutions, and solar questions and needs:
Monday through Friday: 8:30 a.m. – 8 p.m. PT
Saturday: 8 a.m. – 4:30 p.m. PT
Sunday: Closed
Borrower support
For all existing customers' questions and needs:
Monday through Friday: 8:30 a.m. – 8 p.m. PT
Saturday: 8 a.m. – 4:30 p.m. PT
Sunday: Closed
For all payment-related questions:
loanservicing@joinmosaic.com
Refinancing or selling your home?
refi@joinmosaic.com
For making payments:
Click here for the payment portal.
Or submit payment by mail.
U.S. Mail:
Mosaic
P.O. Box 78080
Phoenix, AZ 85062-8080
Overnight:
Mosaic
4343 N. Scottsdale Rd., Ste. 270
Scottsdale, AZ 85251
For all press and media inquiries, please contact us at:
601 12th Street, Suite 325
Oakland CA 94607