2025 has arrived. With the new year upon us, many people are focused on resolutions, and that goes for solar businesses too! Taking time to set goals and priorities now, can help you find success throughout the year. In our opinion, the best resolutions are the ones that center around the customer and make it easy and beneficial to choose sustainable upgrades — here are three resolutions to get you thinking.
1. Concentrate on customer service
- Prioritize customer satisfaction. From the initial sale to permission to operate, the New Year is a great time to make sure your sales process protects homeowner interests and delivers the best experience possible.
- Creating a robust customer service team armed with detailed scripts and thoroughly explained expectations is one of the best starting points to increase positive interactions. Incorporating past customer feedback can also help customer service teams expand their knowledge and feel comfortable with more situations that may arise.
2. Tap into creativity
- Ask yourself and your team members, “Are we doing everything we can to create the best customer experience?” This question may lead to a brainstorming session where the ideas for improvement can be limitless!
- One idea from our sales team includes discovering what other add-ons you can include to incentivize customers. These unique learnings from the field can provide maximum benefits for customers. Another idea is to expand your skillset to expand your business, such as roofing or battery installation.
3. Use available resources
- Research and invest in training for yourself or your team members. The solar industry association, SEIA, has promised to make solar training programs available to all professionals. Keep a tab on these offerings and make sure to enroll when they are available.
- Sign up for Recheck! It takes less than 90 seconds on average to get your verified Recheck ID. Recheck is a great resource for showing customers your expertise, professionalism and eventually will be evidence of your project track record.
Looking for a fourth resolution? Offer affordable financing options to help more households benefit from clean energy.
Financing applied for and processed through the Mosaic platform is originated by Solar Mosaic LLC or one of its lending/financing partners. Equal Housing Lender