Positioning Mosaic for the Future
Important Stakeholder Information
On Friday, June 6, 2025, Mosaic announced that the company intends to complete a restructuring and recapitalization of its servicing business supported by its existing corporate lender, Forbright Bank. At the same time, Mosaic has launched a comprehensive marketing process for its origination platform, servicing assets and other company assets. To facilitate the proposed transaction, Mosaic filed voluntary petitions for relief under Chapter 11 of the Bankruptcy Code in the United States Bankruptcy Court for the Southern District of Texas. Mosaic plans to complete the court process in the coming months.
This court-supervised process enables us to continue servicing operations while we work toward long-term stability. This court process includes communications to stakeholders from Kroll, Mosaic’s claims agent. More information about that process can be found here.
BORROWERS
During this process, our loan servicing operations continue to be maintained, and borrowers are expected to continue making payments, which will be processed as usual. We will continue to keep you informed of relevant updates.
INSTALLERS (CONTRACTORS)
As of June 9, 2025, we have paused accepting new loans or opportunities, and unless otherwise agreed with the Company, any unfunded loans may be closed. We encourage you to connect with your customers and help them explore alternate financing options. We will keep you informed with relevant updates on the court process.
VENDORS
Mosaic will send a separate communication regarding next steps and payment information.
GENERAL FAQs
No. Mosaic's servicing operations continue to be maintained, and the Company is committed to supporting its partners and customers throughout the Chapter 11 process. Mosaic has received additional funding in connection with the court process to ensure that the Company is well capitalized and can continue to operate during the Chapter 11 process.
BORROWER FAQs
Mosaic’s loan servicing operations continue to operate as usual; please continue to make your payments as scheduled. Your patience and understanding are appreciated as we work through this process.
INSTALLER/CONTRACTOR FAQs
Unless otherwise agreed with the Company, opportunities that were unfunded may be closed. Installation partners are encouraged to work with their customers to explore alternate financing options for these projects. We will keep you informed of relevant updates on the court process.
We understand this is disappointing news, and we sincerely apologize for the disruption. We will be notifying these homeowners by July 11, 2025 that the financial product they had applied for, if applicable, is no longer available (a required notification).
VENDOR FAQs
Under the Bankruptcy Code, which is U.S. federal law, vendor payments going forward will depend on when goods and services were provided. The Company is prohibited from making any payments to vendors for goods and services received prior to June 6, 2025, without prior Court approval. Additional information regarding the Chapter 11 process, including instructions on how to file a claim, is available through the Company’s claims agent, Kroll, at https://cases.ra.kroll.com/MOSAIC. Stakeholders with questions can call Kroll at (833) 953-7040 in the U.S. or +1 (646) 974-5614 for International, or email mosaicinfo@ra.kroll.com.